thread Re: Do I have to purchase a higher account to use RTS with Canada Post? in Online Store https://community.squareup.com/t5/Online-Store/Do-I-have-to-purchase-a-higher-account-to-use-RTS-with-Canada/m-p/304104#M35774 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/398085">@DDazzle</a> Welcome to the Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>I believe you have to be upgraded to the Premium plan in order to use Real Time Shipping, and connect to Canada Post. I can double check with the team, but it may explain the error you see.</P> <P>&nbsp;</P> <P>Can you post a screenshot of the error you see?&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 19 Sep 2021 01:25:39 GMT BernadetteA 2021-09-19T01:25:39Z Do I have to purchase a higher account to use RTS with Canada Post? https://community.squareup.com/t5/Online-Store/Do-I-have-to-purchase-a-higher-account-to-use-RTS-with-Canada/m-p/303679#M35773 <P>I am trying to add RTS to my on-line store. I get to where it asks for my API and password for Canada post but then says, can't connect? I have quadruple checked it is the right information.</P> Thu, 16 Sep 2021 21:26:43 GMT https://community.squareup.com/t5/Online-Store/Do-I-have-to-purchase-a-higher-account-to-use-RTS-with-Canada/m-p/303679#M35773 DDazzle 2021-09-16T21:26:43Z Re: Do I have to purchase a higher account to use RTS with Canada Post? https://community.squareup.com/t5/Online-Store/Do-I-have-to-purchase-a-higher-account-to-use-RTS-with-Canada/m-p/304104#M35774 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/398085">@DDazzle</a> Welcome to the Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>I believe you have to be upgraded to the Premium plan in order to use Real Time Shipping, and connect to Canada Post. I can double check with the team, but it may explain the error you see.</P> <P>&nbsp;</P> <P>Can you post a screenshot of the error you see?&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 19 Sep 2021 01:25:39 GMT https://community.squareup.com/t5/Online-Store/Do-I-have-to-purchase-a-higher-account-to-use-RTS-with-Canada/m-p/304104#M35774 BernadetteA 2021-09-19T01:25:39Z