thread client shipping address not accepted in Online Store

client shipping address not accepted

Mikmaqwoodenart — Thu, 28 Oct 2021 11:39:24 GMT

I am receiving several Canadian clients complaints that my square site will not recognize their mailing address when they are placing an order for shipping. they are primarily in the north eastern Quebec Region. I am not shipping through Square, I am shipping outside of the system, so not sure why it won't allow them to enter the address manually without verification/acceptance.

Is there a glitch in why some addresses are not accepted? any advice I can pass along?

Re: client shipping address not accepted

BernadetteA — Sat, 30 Oct 2021 00:13:15 GMT

Hi @Mikmaqwoodenart Thanks for reaching out, and welcome to the community 👋

Square Online sites use Google to validate shipping addresses. Do you happen to know if the same address can be found on Google directly?

They should also have the option to "enter manually" if the address is not found. Has anyone mentioned not being able to see this option below?

Re: client shipping address not accepted

barbhaz — Wed, 23 Feb 2022 15:30:24 GMT

I am also having the same issue - a lot! All of my customers are in Canada and very often their addresses aren't allowed. Did you find the below fixed it?

Many thanks in advance.

Re: client shipping address not accepted

JJ_ — Sat, 26 Feb 2022 19:20:41 GMT

The solution offered by @BernadetteA should definitely help solving this issue. If this is not the case please let us know @barbhaz.

Re: client shipping address not accepted

Zoddo — Wed, 18 Jan 2023 07:30:06 GMT

Hello. I may also be having this issue for international addresses.

Re: client shipping address not accepted

k_atie — Thu, 19 Jan 2023 09:21:22 GMT

Hey @Zoddo, thank you for your post and welcome to the Seller Community. Sorry to hear you've encountered this issue!

Have you tried implementing Bernadette's suggestion above? If you have and it still doesn't work, could you give me a link to your website, please? I'll take a further look on my end.

Thanks!

Re: client shipping address not accepted

Toni6 — Sun, 06 Oct 2024 15:07:39 GMT

Hi there, I too am having this issue, I have lost sales, and am beyond frustrated. There is no option to enter the address manually, and addresses searched in google pasted into the address still get the same " This address is not supported. Select another." I appreciate any support, especially for the price you pay to have this platform. Toni