thread Re: Item level tax not applied in Online Store

Item level tax not applied

HBry — Wed, 24 Nov 2021 22:50:34 GMT

Our items are sold with taxes included by default but for an event ticket, I need to add a tax. I have selected item-level taxing rather than order-level for the event but the tax I have selected is not being added. What am I missing?

Re: Item level tax not applied

Ellie_ — Fri, 26 Nov 2021 22:11:11 GMT

Hey there @HBry,

We would be more than happy to take a look at this for you! Can you please send over a link to your Square Online store so we can investigate?

Re: Item level tax not applied

HBry — Sat, 27 Nov 2021 00:41:23 GMT

The online store is at white-rock-elks-431.square.site . However, we are selling via this link posted on our website:

https://square.link/u/dI4KBSHk

Re: Item level tax not applied

Ellie_ — Sun, 28 Nov 2021 17:11:44 GMT

Thank you for providing that information! @HBry

That item is currently set up as an event, which is a digital fulfillment. Item level tax rates only apply to pickup, delivery or self-serve orders. You can read more about that in this article about setting up taxes online. Please let me know if you have any other questions!