thread Re: Why is purchase through website showing as transaction purchase from Facebook? in Online Store

Why is purchase through website showing as transaction purchase from Facebook?

MagsRopeworks — Mon, 29 Nov 2021 20:59:08 GMT

I have set up my website and tested a purchase myself so that I could follow the "orders" and fullfillment as a test. I checked my visa statement today and thetransaction is showing up as a purchase from FACEBOOK not from my website. Why is that happening? This is really going to be confusing to my clients. I ordered product through the website not FB

Re: Why is purchase through website showing as transaction purchase from Facebook?

MagsRopeworks — Tue, 30 Nov 2021 21:01:25 GMT

figured it out myself - business location name was my facebook page, changed it to my website

Re: Why is purchase through website showing as transaction purchase from Facebook?

JJ_ — Tue, 30 Nov 2021 21:20:18 GMT

Glad you were able to figure this one @MagsRopeworks! We are here to help whenever you need don't hesitate to ask here in the Seller Community.

Re: Why is purchase through website showing as transaction purchase from Facebook?

MagsRopeworks — Tue, 30 Nov 2021 23:41:12 GMT

Lol well atleast I hope that's what happened, I'll try it again tonight

Re: Why is purchase through website showing as transaction purchase from Facebook?

MagsRopeworks — Tue, 30 Nov 2021 23:54:56 GMT

Yes it now says my website and not my FB shop