thread Some items not available for delivery through on demand delivery in Online Store

Some items not available for delivery through on demand delivery

Fivestar2 — Mon, 20 Dec 2021 17:59:44 GMT

Some of my items are not available for delivery when on demand delivery. Can someone help?

Re: Some items not available for delivery through on demand delivery

JJ_ — Thu, 23 Dec 2021 15:32:28 GMT

Hey there @Fivestar2 👋

I would love to look into this for you. Could you please share some examples of items that are not available when ordering on demand?

Re: Some items not available for delivery through on demand delivery

Fivestar2 — Sat, 25 Dec 2021 21:02:07 GMT

this is just an example where the medium poutine is available for delivery but the large is not available for delivery only pick up. Similarly there are other items as well.

Re: Some items not available for delivery through on demand delivery

JJ_ — Tue, 28 Dec 2021 16:22:15 GMT

Thanks for sharing this example @Fivestar2. I was able to replicate the issue on my end so I have gone ahead and escalated this to our Advanced Support team for them to investigate.

They found a small bug on the delivery setting for the Poutine and were able to correct it by disabling the Delivery option, saving the change and enabling Delivery once again, and saving it one last time. I would suggest trying these simple steps on the affected items and seeing if the issue is resolved as well. If not then we would need a couple more examples to be able to pinpoint the issue that is affecting them.

I hope this information is helpful! P.S. Welcome to the Seller Community ✨