thread Re: Different tax rates for different items for online sales in Online Store

Different tax rates for different items for online sales

JFukumoto — Sat, 15 Jan 2022 18:16:18 GMT

We are selling different items and services through our online store. Some need GST and PST and others just GST.

The GST is the ONLY type of tax checked off (PST is unchecked) when I set up our newest service in our store, but when the customer goes to purchase it, it charges both PST and GST....

Is there a fix for this?

Re: Different tax rates for different items for online sales

Éd_Alaska01 — Thu, 05 May 2022 01:22:42 GMT

I have the same problem. Sadly, the website does not use the same parameters than the POS...

I don't understand why they do that. it's here:

https://squareup.com/help/ca/en/article/6878-all-about-taxes-square-online-store

I wish this will change soon...

Re: Different tax rates for different items for online sales

BernadetteA — Sun, 08 May 2022 02:12:56 GMT

Thanks for posting, @Éd_Alaska01

Item level taxes will only apply to Square Online orders for pickup, delivery or self-serve orders. If the fulfillment is shipping, the taxes applied from POS will not apply.

Can you post a link to one of the items on your website that should have specific tax rules? We can try to confirm the settings.

Thanks in advance! 😊

Re: Different tax rates for different items for online sales

Éd_Alaska01 — Sun, 08 May 2022 13:45:48 GMT

Hello @BernadetteA,

Thanks for your answer. 🙂

That is exactly my point. When the fulfillment is "shipping", I would like to apply the same taxes as POS (which is not possible). What I want is to sell the books (with a single 5% tax) and for the delivery costs to be taxed with two taxes (5% + the provincial tax (which varies according to the place of delivery) [for example , in Quebec the provincial tax is 9.975%].

Here is a link from an item of the site.

https://editionsalaska.square.site/product/chaos-au-p-le-nord-2ed-slush-le-lutin/35?cp=true&sa=true&sbp=false&q=false

Thank you for the help

Re: Different tax rates for different items for online sales

MayaP — Sun, 08 May 2022 15:25:37 GMT

Hi @Éd_Alaska01,

Ayana here, stepping in for Bernadette.

I am investigating this further, reaching out to the online support team as well.

I follow up as soon as soon as possible. Thank you for patience!

Re: Different tax rates for different items for online sales

Éd_Alaska01 — Tue, 10 May 2022 15:45:20 GMT

Thank you. I will wait for your answer! 🙂

Re: Different tax rates for different items for online sales

Éd_Alaska01 — Tue, 17 May 2022 17:22:18 GMT

Hello, still no news? 🙂

Re: Different tax rates for different items for online sales

MayaP — Wed, 18 May 2022 13:46:40 GMT

Hi @Éd_Alaska01,

I appreciate your patience!

I hate to ask this, but for this issue can you please go ahead and call in so we can investigate this further with the Square Online Support team.

Please reach out to support at 1-855-809-9000 squ.re/contactsqsupport .

Thank you!