thread Re: E gift card personal design wont save in Online Store

E gift card personal design wont save

tc_ckm3 — Sat, 16 Jul 2022 22:18:03 GMT

I'm trying to create my own e gift card design. Any image I choose will not save. The save button is greyed out with a stop sign symbol. I have re sized it to the recommended size, tried in a different browser and nothing will upload and save.

How can this be corrected?

Re: E gift card personal design wont save

WST90 — Mon, 25 Jul 2022 12:28:25 GMT

\Hi there, have you checked your file size? It should be 640 x 400 pixels. A jpeg filed worked great for me!

Re: E gift card personal design wont save

MayaP — Wed, 27 Jul 2022 12:16:22 GMT

Hi @tc_ckm3,

Welcome to The Seller Community. Sorry you are running into some issues getting the file to save.

The recommended size is exactly as whimsy90 stated.

Please let me know if you have any other questions. Happy to help.

Re: E gift card personal design wont save

DanteRowley — Fri, 15 Nov 2024 19:11:54 GMT

I have mine at those measurements and it's still not working