thread Re: Not accepting orders in Online Store

Not accepting orders

Irenenw — Fri, 05 Aug 2022 22:53:00 GMT

I selected "Accept online Order" in the "Checkout" Section as directed. But my site is not accepting payment. Please advise why. What do I need to do? my website is:

https://floballroom.square.site/

Re: Not accepting orders

Michael_L — Sat, 06 Aug 2022 18:51:45 GMT

There might be a step in the setup that is still missing. Have you confirmed the tax and shipping in your settings, and are you possibly in 'sandbox' mode?

Re: Not accepting orders

_Violet — Sat, 06 Aug 2022 19:57:23 GMT

Hi @Irenenw - sorry to see that trouble has brought you to the Seller Community! 😥 Thank you @Michael_L for providing some tips here 🙏

It's difficult to pinpoint what exactly is causing this without looking at your account with you, but there are some helpful tips that you can try listed in this thread.

The fastest way to resolve complicated Square Online questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

I hope this information is helpful but please do let me know if you have any additional questions.