thread Re: Form submission email notifications in Online Store

Form submission email notifications

meaningfull — Wed, 31 Aug 2022 20:55:24 GMT

Before downloading the Square POS app on my phone, I would only receive form submission emails directly from Weebly. After downloading the app, two things are happening:

1) the original emails from Weebly are coming in anywhere from half a day to a full day delayed

2) I'm getting duplicate form submission emails from "messenger@messaging.squareup.com"

I am disliking this because any new form submissions all get aggregated into the same email thread from "messenger@messaging.squareup.com".

I'd like to disable emails from "messenger@messaging.squareup.com", since I like to keep all threads separate.

I'm having a hard time finding the right place on the app or the website settings to disable this.

Thank you!

Re: Form submission email notifications

JJ_ — Fri, 02 Sep 2022 21:51:46 GMT

Hello @meaningfull

This sounds like a good question for our eCommerce team

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on with your emails getting delayed here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Re: Form submission email notifications

meaningfull — Tue, 20 Sep 2022 20:53:56 GMT

Thank you, JJ! Just emailed in my issue 🙂