thread Re: Customer Review - Can't Chose a RATING?!? in Online Store

Customer Review - Can't Chose a RATING?!?

MEEKU — Thu, 22 Sep 2022 22:04:07 GMT

When a customer is provided a link to leave a review on my website for a product, there is absolutely no where that the customer an click to 'leave a rating,' and this explains why I have 0 reviews on my entire website. This is a game changer. Ecommerce RELIES on the ability for customers to leave reviews on product purchases. I want to know why this simple thing isn't fixed? WHY do we have AFTERPAY installed as a feature BEFORE something so simple as to leave a review?

I am about done with square online and going to move to another platform, the simple bug fixes on square online are breakers for almost all e-Commerce sites, including the NOINDEX issue.

Customer can't leave a rating.

Re: Customer Review - Can't Chose a RATING?!?

RobynR — Sun, 25 Sep 2022 19:03:53 GMT

Hey @MEEKU,

Thanks for being a member of the Community.

Are you currently using a Square Online site? Your customers can leave comments, photos, and ratings on your Square Online site about their online purchases.

You can learn more about Square Online Customer Reviews.

Please let me know if this helps and if you have further questions.

Re: Customer Review - Can't Chose a RATING?!?

MEEKU — Sun, 25 Sep 2022 19:07:13 GMT

Uhm yes I am using square online. Clearly the issue is that SQUARE ONLINE’s review tools and page do not work, see the attached screenshot. Your reply did not help at all: sorry.

Re: Customer Review - Can't Chose a RATING?!?

RobynR — Sun, 25 Sep 2022 19:40:23 GMT

@MEEKU,

Sorry I missed the mark on my last reply.

Can you share the link from the screenshot so I can take a further look?

I look forward to your reply.

Re: Customer Review - Can't Chose a RATING?!?

MEEKU — Mon, 26 Sep 2022 20:22:13 GMT

It doesn't matter any longer. I'm moving over to shopify. Done with square's relentless bugs on eCommerce websites.