thread Re: Trouble shooting when adding an external link ( google map) on a page on my website in Online Store

Trouble shooting when adding an external link ( google map) on a page on my website

Johanne — Tue, 04 Oct 2022 19:33:25 GMT

I have been trying to add a new location of where my products are sold on my page. Entering the name and adress went OK. Ounce I entered the external link with google map , there is a mention of " UNABLE TO PERFORM REQUEST" appearing on my editing of my website.

Is there something wrong as i was able to put 8 locations before and at the 9th it is trouble shooting me. It is mentioned that the site is published but it is not.

Thank you

Re: Trouble shooting when adding an external link ( google map) on a page on my website

JJ_ — Fri, 07 Oct 2022 19:17:20 GMT

Hello there, @Johanne

I will go ahead and recommend you reach out tour our support team so they can get this issue addressed for you. they can be reached at 855-809-9000 (English) or 855-700-2000 (French) between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here