Can't get into the backend of website

JT1772 — Tue, 01 Nov 2022 12:51:24 GMT

Hello! all of a sudden I can't get into the back-end of my Square website...

it says:

This site can’t be reached

Check if there is a typo in weebly.com.

DNS_PROBE_FINISHED_NXDOMAIN

anyone know why?

Re: Can't get into the backend of website

sayra — Wed, 02 Nov 2022 21:27:28 GMT

Hello, @JT1772

Sorry to hear you are having trouble accessing the dashboard. Can you please verify the full url of the site and the email address on file for the account? Can you also confirm if the ISP you are using is Rogers?

If you are using Rogers as your internet provider. We have received reports of customers having trouble due to a suspected block to Weebly servers by the Rogers network. In this case, please reach out to Rogers directly for further troubleshooting, they are your best resource.

Rogers would have more information on the exact reason for the block. When you speak with them, we suggest asking to have a ping test done so they can see where the connection is dropping. You can also use the site https://downforeveryoneorjustme.com/ to show them that the servers are working properly for everyone else.

We hope this helped. We will be on the lookout for your reply.

Re: Can't get into the backend of website

JT1772 — Wed, 02 Nov 2022 23:45:10 GMT

Thanks, that must have been the reason! All cleared now.

thread Can't get into the backend of website in Online Store

Can't get into the backend of website

This site can’t be reached

Re: Can't get into the backend of website

Re: Can't get into the backend of website