thread Re: Online tool duplicating items in Online Store

Online tool duplicating items

CM2025 — Wed, 10 Sep 2025 01:24:10 GMT

Hi I am working on the website however Square is populating taking the Items from my list of items and also the same items from the menu'.

They are telling me that when creating a new website to avoid selecting "Food and Beverages" as your business type so now I am willing to change my setting on the website but it seems that the only solution to do that it's to open a new account !

Re: Online tool duplicating items

MayaP — Thu, 11 Sep 2025 19:36:23 GMT

Hi @CM2025, thanks for reaching out and welcome to the community! 😃

I’m sorry to hear you’re running into issues with your site. I’d be happy to take a closer look. Could you share a bit more about where the items are being duplicated? Screenshots or visuals would be really helpful.

Re: Online tool duplicating items

CM2025 — Fri, 12 Sep 2025 18:44:31 GMT

Hi Maya please see screenshot with the items + the same items from the menu'.

it seems I don't have permission to upload images

Re: Online tool duplicating items

MayaP — Tue, 23 Sep 2025 20:08:08 GMT

I apologize. I am just seeing this reply. Sign out of the community and back in. You should be able to upload. I do see you reached out to support on September 14, 2025, and the issue has been resolved. If you run into anything moving forward, please let me know. To ensure I see your reply, please tag me. Thank you!

@CM2025

Re: Online tool duplicating items

TheRealChipA — Sat, 24 Jan 2026 13:02:12 GMT

Hi there @CM2025.. I don't know who "they" are but I'll assume you mean someone at Square support. If so, I'm not sure that you got good information. So, allow me to ask some questions.

First, when asking about website issues, it would really help to see your website. Can you provide the URL?

Second, how did you build your online store? Did you add an "Order Online" page to your Square Online website? Or are you using the new F&B Ordering Profile?

Third, do you have categories that you set up ONLY for the purpose of organizing your online store items? If so, and if you are an F&B operation, you can probably delete those categories since you probably don't need them for reporting purposes, and since Menus are the new way of organizing F&B online stores and other sales channels. Don't delete them yet. Just answer this question, too, so I can get an idea of what you need to do after looking at your store.