thread Re: Disconnect Square from Facebook in Online Store

Disconnect Square from Facebook

SoapyBear — Tue, 07 Feb 2023 21:46:07 GMT

Hello,

I am trying to disconnect Square from my Facebook page. However when I go to Square, the online sales channels want to go through the set-up process (shows that nothing is connected). However my page shows items from Square and tells me I must manage them with Square.

If I try to reconnect to Facebook, it gets stuck on the prerequites section and doesn't move forward. Any help would be appreciated.

Thank you!

Re: Disconnect Square from Facebook

MayaP — Thu, 09 Feb 2023 16:53:18 GMT

Hey there @SoapyBear , thanks for reaching out The Seller Community. We are happy to have you! Do you have more than one account? Since we cannot discuss account-specific information through the community I would recommend reaching out directly to Customer Support at 1-855-700-6000 squ.re/contactsqsupport. They can impersonate you and see what you are on your end, and help resolve this. If you need anything else please let me know!