thread How do I remove the "Text Us" pop up form that is showing on my website? in Online Store

How do I remove the "Text Us" pop up form that is showing on my website?

RobinM1 — Tue, 31 Dec 2024 01:01:18 GMT

How do I remove the "Text Us" pop up on my Online Website. It pops up with a form to fill out from a customer. I do not want to receive these text messages. Please help on how to remove as I have searched everywhere for a toggle switch to turn off.

Re: How do I remove the "Text Us" pop up form that is showing on my website?

TheRealChipA — Tue, 31 Dec 2024 16:51:03 GMT

Hey there @RobinM1. We need more information, so that we can see what is going on, where it is happening, etc. Please provide your website URL. Also, if you have screen shots of this happening, those would help, too.

Re: How do I remove the "Text Us" pop up form that is showing on my website?

RobynR — Thu, 02 Jan 2025 17:53:12 GMT

Hey @RobinM1,

Thanks for being a new member of the Community.

You can enable or disable this feature either through Square Appointments or Square Messages.

From Square Appointments:

Log in to your Square Appointments Dashboard and click Online Booking > Settings.
Toggle the Enable Text us button ON/OFF.
Click the Manage button to customize the response time.
Click Save.

From Square Messages:

Log in to your Square Dashboard and click the Messages icon in the top right navigation bar.
Click the gear icon at the top left to access Settings.
Under Text Us button, toggle Booking site ON/OFF.
Click Save.

You can learn more here.

If this is not what you're referring to, then I agree with the reply from @TheRealChipA above.

I look forward to your reply.