thread Re: Intermittent issues accessing items dashboard and new items are not syncing to online in Online Store

Intermittent issues accessing items dashboard and new items are not syncing to online

JTPets — Thu, 27 Jul 2023 17:24:16 GMT

Hello,

I appear to be having an issue with the items dashboard and items syncing to online

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

_Violet — Thu, 27 Jul 2023 17:39:11 GMT

Hi @JTPets - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. I'm sorry to hear that you're experiencing some issues with Square Sync.

Whenever you have a moment, could please reply to this with a little more information describing your technical issue? Are you just seeing delays or is there some other kind of behavior going on?

I'll keep an eye out for your reply!

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

JTPets — Fri, 28 Jul 2023 16:44:36 GMT

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

JTPets — Fri, 28 Jul 2023 16:44:57 GMT

Trying to edit items, it keeps crashing, items I successfully created didnt sync to the website as well

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

Ellie_ — Fri, 28 Jul 2023 16:57:57 GMT

Hi! I am stepping in for Violet on this! It looks like at the time that this was posted there was an issue with syncing, but it was resolved yesterday. Are you able to try from an incognito browser so we can make sure it is not still cached from that?

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

JTPets — Sun, 30 Jul 2023 11:30:28 GMT

I am using a different computer now and i seem to be having more stability (assuming its whatever you guys fixed) but I still have a bunch of items i created that have not synced to my website.

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

_Violet — Sun, 30 Jul 2023 13:48:54 GMT

Hi there again, @JTPets - I'm sorry to hear that you're still having some trouble syncing your items 😞

If items aren’t syncing between Square Item Library and Square Online, you can try these troubleshooting steps:

1. From your Square Item Library, check your item variations and be sure there aren’t two or more items with the same name.

2. If there are (even if these items have different prices or SKUs), differentiate them by adding a . (period), - (dash), or / (forward slash) at the end of one name.

Doing this will cause items to resync.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Intermittent issues accessing items dashboard and new items are not syncing to online

JTPets — Wed, 02 Aug 2023 00:39:28 GMT

This issue is resolved, the root cause of items not syncing is still an issue, but I have found a work around with the help of another superseller.

It would appear that there is a button that has been added to the online items page I wasn't aware of to force a sync of items manually.