thread Re: "Webpage not available" error message for some but not all in Online Store

"Webpage not available" error message for some but not all

AHApothecary — Tue, 24 Oct 2023 15:41:29 GMT

Some of my online customers are receiving an error message that says "Webpage not available" while others are having no problem at all.

What's going on here and how do I fix this???

Re: "Webpage not available" error message for some but not all

_Violet — Wed, 25 Oct 2023 21:07:10 GMT

Hi @AHApothecary - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I'm happy to help but will need some more detail in order to better understand your question. Is there a specific page or action that your customers are having trouble with? Could you include a link to your website so we can take a look?

Whenever you have a moment, please reply to this message with a little more information describing your technical issue. I’ll be sure to follow up as soon as possible.

Re: "Webpage not available" error message for some but not all

AHApothecary — Wed, 25 Oct 2023 22:07:25 GMT

Some customers are unable to access my events page to purchase tickets to events that are coming up. Others have no problem.

This is the error message that someone sent to me.

Here is a direct link to my webpage that is glitchy:

https://www.applehillapothecary.com/events

Any help is greatly appreciated! I feel like I missed out on a lot of ticket sales because of this issue. I'm thinking it has to do with what web browser people are using?

Thanks!

Melissa