thread Re: Buy Button works but payment page stalls out in Online Store

Buy Button works but payment page stalls out

chakowilderness — Wed, 29 Nov 2023 02:51:04 GMT

Hi, I added a couple "Buy Now" buttons to my website by embedding the code. Clicking the button works, but then the transaction hits the circle of death and stalls ... forever. Does anyone know what's going on?

I tried updating the button in case anything had changed but same thing happens.

Re: Buy Button works but payment page stalls out

frances_a — Wed, 29 Nov 2023 19:00:47 GMT

Hello @chakowilderness !

And ✨WELCOME✨ to our Seller Community.

I'm happy to take a look at your website and give the Buy Now buttons a try.

Can you please share the URL to your website?

One thing that I'll suggest in the meantime is using an incognito window to test features on your site. If a certain feature works fine while in incognito but doesn't in a normal window, you'll want to clear your web browser's cache.

Cached data often causes issues similar to this one, but the good news is your customers are unlikely to experience the same issue.

I'll keep an eye out for your response.

Thank you!

Re: Buy Button works but payment page stalls out

chakowilderness — Wed, 29 Nov 2023 20:10:32 GMT

I’ll incognito tonight.

The site is:

www.chakowilderness.com/#payment

thank you