thread Re: Has anyone else experienced photo issues with products with multiple variations? in Online Store

Has anyone else experienced photo issues with products with multiple variations?

reblyells — Tue, 05 Dec 2023 02:51:35 GMT

I recently discovered that for some of my products with multiple variations the images I have uploaded have vanished.

Re: Has anyone else experienced photo issues with products with multiple variations?

sayra — Tue, 05 Dec 2023 15:41:37 GMT

We are sorry to hear about the issue you've encountered with the disappearance of images for certain products with multiple variations. I was able to take a look at your website and really enjoyed it, I also did not see any images that were missing. We would suggest publishing your site once more.

We can also see that you have a large number of files, your storage usage is high (114219 MB). This will cause actions on the account to take longer than expected or in some cases even fail to complete.

If you continue to experience the same issue please let me know.

Re: Has anyone else experienced photo issues with products with multiple variations?

reblyells — Tue, 05 Dec 2023 16:08:40 GMT

There are many images missing. Is there a limit as to what Square can handle? Have I outgrown your platform?
Your team is currently looking into it. The reason I posted was to see if any other sellers have experienced similar issues.

Re: Has anyone else experienced photo issues with products with multiple variations?

sayra — Tue, 05 Dec 2023 17:43:56 GMT

Hello, @reblyells.

We are happy to hear that our Customer Success team is already looking into this for you. When it comes to the limit previously mentioned, this depends on your photo size not so much on the amount of photos or content you have.

Please let us know if we can assist you with anything else. We are always happy to help.