thread Re: How do I implement a 5 kg weight limit for shipping? in Online Store

How do I implement a 5 kg weight limit for shipping?

chantalm — Mon, 11 Dec 2023 20:22:12 GMT

My first customer has exceeded the 5 kg weight limit for shipping. I am not sure how to enforce that weight limit on the square website?

Re: How do I implement a 5 kg weight limit for shipping?

JJ_ — Tue, 12 Dec 2023 20:06:32 GMT

Hello there @chantalm

At this time, such a limit isn't possible. I recommend reaching out to our support team, so they can support you in meeting your business needs.

You can give us a call at 855-809-9000 (English) or 855-700-2000 (French) between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Re: How do I implement a 5 kg weight limit for shipping?

chantalm — Tue, 12 Dec 2023 21:58:45 GMT

I have spoken with a couple of support team members. They were surprised this was not a feature. There needs to be a weight limit for shipping. A customer cannot put, for example, 100lbs into a small box and ship it. That does not make sense. Both team members noted this issue and submitted it for future consideration. This is a huge flaw. Also, the customers can not see the weights of the items I have added to each item, so I am not sure what the point was of adding weights?