how do I send a receipt for a refund on an invoice?

Trishypoo — Sat, 16 Dec 2023 02:42:41 GMT

I refunded part of an invoice, and when I sent the receipt it was the original invoice without the refund showing. and now I can't find the transaction either on the dashboard or in the app.. but it is showing that the refund was taken from my balance.

I want to send my customer a receipt showing that a refund on their invoice was processed and what the amount was.

Is it something that takes time to appear in my dashboard?

Re: how do I send a receipt for a refund on an invoice?

JJ_ — Sat, 16 Dec 2023 17:21:42 GMT

I can recommend searching your Transactions report for the last 4 digits of the card your customer paid with (can be seen on the invoice details), @Trishypoo

thread how do I send a receipt for a refund on an invoice? in Online Store

how do I send a receipt for a refund on an invoice?

Re: how do I send a receipt for a refund on an invoice?