https://community.squareup.com/t5/Online-Store/Square-payment-terminal/m-p/716770#M34523 <P>Hello, we just got. message from the POS terminal that the DR/CR machine is no longer connected and that its damaged and need to be replaced. The terminal is 2 yers old, Anyone else have this issue?</P> Sat, 16 Mar 2024 16:37:10 GMT RallisBurger 2024-03-16T16:37:10Z https://community.squareup.com/t5/Online-Store/Square-payment-terminal/m-p/716770#M34523 <P>Hello, we just got. message from the POS terminal that the DR/CR machine is no longer connected and that its damaged and need to be replaced. The terminal is 2 yers old, Anyone else have this issue?</P> Sat, 16 Mar 2024 16:37:10 GMT https://community.squareup.com/t5/Online-Store/Square-payment-terminal/m-p/716770#M34523 RallisBurger 2024-03-16T16:37:10Z https://community.squareup.com/t5/Online-Store/Square-payment-terminal/m-p/716960#M34524 <P dir="auto" style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/659040">@RallisBurger</a></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm sorry to hear you are experiencing issues with your Terminal.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">You can find some troubleshooting steps for your Terminal in <A href="https://squareup.com/help/us/en/article/6537-square-terminal-troubleshooting" target="_blank" rel="noopener">this article</A>, resetting might be helpful in this case, but if a component has been damaged, you'll continue to receive the error message.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">If your device is damaged, the best thing to do is reach out to our <A href="https://community.squareup.com/squ.re/contactsqsupport" target="_blank" rel="noopener">Support team</A>, so they can help you get a replacement.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Thank you <span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> Mon, 18 Mar 2024 01:15:51 GMT https://community.squareup.com/t5/Online-Store/Square-payment-terminal/m-p/716960#M34524 frances_a 2024-03-18T01:15:51Z