thread Re: Transaction and daily summary emails in Online Store

Transaction and daily summary emails

NikawiyBeads — Sat, 13 Jul 2024 19:14:02 GMT

About one month ago, I stopped receiving daily email summaries and transaction emails. Is anyone else experiencing this? My email notifications are set to on, and my email is correct.

Re: Transaction and daily summary emails

Ellie_ — Mon, 15 Jul 2024 21:07:12 GMT

Hi there, @NikawiyBeads,

We would like to take a look at this for you! For troubleshooting purposes, have you checked to see if any emails have gone to spam or junk? If they are not there, please let me know!

Re: Transaction and daily summary emails

NikawiyBeads — Tue, 16 Jul 2024 17:35:48 GMT

They are not in spam or junk.

Re: Transaction and daily summary emails

MayaP — Tue, 16 Jul 2024 20:25:10 GMT

Hello @NikawiyBeads,

Oh man, I am sorry this has been happening for a month! I did change some settings on the back end, this should be resolved! Keep an eye on it, and if it keeps happening, reach back out!

Re: Transaction and daily summary emails

NikawiyBeads — Thu, 18 Jul 2024 20:20:07 GMT

I received a couple (though not the whole day) on the 16th, and none since. Again, they are not in junk.

Re: Transaction and daily summary emails

MayaP — Fri, 19 Jul 2024 18:14:38 GMT

Try adding our email address to your contact list, noreply@messaging.squareup.com. I have seen sellers with domain emails have the Square emails blocked. I would have your email domain provider investigate this too.

There are no current disruptions with transaction or sales summary emails. If this continues to happen, please reach out to support to investigate this further.

Thank you for your patience as we work through this @NikawiyBeads!