thread Re: Wrong Product Image on Site in Online Store

Wrong Product Image on Site

cosmicallyunluc — Mon, 22 Jul 2024 00:37:32 GMT

I recently opened a Square Online shop to grow my business after only using the Square Reader at events. When I only used the Square Reader, I had just used a bunch of crappy placeholder images for my products since I was the only person who would ever see them on my app. But now with Square Online, I am updating my images to look more professional. Unfortunately there is one item that simply will not stop using the old placeholder image!!

I have gone into my item library and completely removed the original image, uploaded several new images, and set a new image as the primary. I have also gone into my image library and deleted the old image. My item library shows the proper image as the primary image in the thumbnail. I have fully refreshed my Square Online store multiple times and deleted the cache to make sure I am not seeing an old version of the site. I have also tried setting different images as the primary, but for whatever reason this placeholder image will not budge. Any ideas?

Re: Wrong Product Image on Site

Ellie_ — Tue, 23 Jul 2024 19:00:35 GMT

Hi there, @cosmicallyunluc,

That definitely sounds confusing, we would like to take a closer look into this for you. When you get a chance, can you please provide the link to your site along with a few items that are examples of this?

Re: Wrong Product Image on Site

cosmicallyunluc — Fri, 26 Jul 2024 19:48:13 GMT

Hey Ellie,

Naturally after posting about it in the forums it seems to have resolved itself after a day or two...I suppose we will never know what the issue was 🙃