thread Issue with "View Order Details" Button in Customer Confirmation Emails - "This site could be risky" in Online Store

Issue with "View Order Details" Button in Customer Confirmation Emails - "This site could be risky"

dvf — Mon, 18 Nov 2024 18:32:01 GMT

Hi Square Community,

I’m encountering an issue with the "View Order Details" button in the confirmation emails sent to my customers. When they click this button, it takes them to a site that displays a warning message saying, "This site could be risky."

I’m looking for advice on:

Fixing this issue so the button directs to a secure page without the warning.
Alternatively, removing the button from the email entirely if fixing it isn’t possible.

Has anyone else experienced this? Any tips or solutions would be greatly appreciated!

Thanks in advance!

Re: Issue with "View Order Details" Button in Customer Confirmation Emails - "This si

Katie_SQ — Fri, 22 Nov 2024 03:56:08 GMT

Sorry to hear about this issue, @dvf! I'd be happy to look into this further with you.

When you can, please reply with screenshots of:

The order confirmation email
The warning message that your customers are seeing when redirected to your website from this button

Please be sure to redact any personal information (like full names and email addresses) before uploading any images.

Thanks! I’ll keep an eye out for your reply. 🙂

Re: Issue with "View Order Details" Button in Customer Confirmation Emails - "This si

dvf — Fri, 22 Nov 2024 15:02:06 GMT

Hi Katie,

Thank you for your response and willingness to assist. I wanted to let you know that the issue has just been resolved. It turns out that both my internet provider and my customer's provider have an Advanced Security feature enabled. Once we turned it off, the problem was resolved.

I appreciate your time and support on this matter.

Re: Issue with "View Order Details" Button in Customer Confirmation Emails - "This si

Katie_SQ — Sun, 24 Nov 2024 22:19:59 GMT

Thanks for letting me know, @dvf! I'm really glad to hear this has been resolved for you. 😁

If you have any other questions, please don't hesitate to reach out!