Adding a description to my Item (Event) creates an error when trying to save.

cayk — Tue, 21 Jan 2025 05:20:20 GMT

When I enter in a description for my item as an event it will not save and tells me there is an error. If I leave the description box empty it has no trouble saving. Please advise.

Re: Adding a description to my Item (Event) creates an error when trying to save.

_Violet — Thu, 13 Feb 2025 20:45:07 GMT

Hi @cayk ‌👋 Welcome to the Square Community! Thank you for your patience here.

Could you please share a screenshot of the proposed description, along with the error? This will give me some more insight to determine our next steps.

Additionally, here are a couple of things you can check to make sure they're not interfering:

Check for Special Characters: Ensure that there are no unsupported special characters or formatting in the description text. Sometimes, hidden formatting (like copying and pasting from another source) can cause issues. Try typing directly into the field instead.
Character Limit: Verify that your description isn’t exceeding any character limits that may apply to the field.

I'll keep an eye out for your reply!

thread Adding a description to my Item (Event) creates an error when trying to save. in Online Store

Adding a description to my Item (Event) creates an error when trying to save.

Re: Adding a description to my Item (Event) creates an error when trying to save.