thread Balance Not Updating in Online Store

Balance Not Updating

MARSYXE — Thu, 20 Feb 2025 19:57:32 GMT

The title of this thread has been edited by a Square Moderator from the original: Transaction not reflecting on balance activity

I did a transaction hours ago and it reads processed. Read payment confirmed too and it’s not showing in my balance activity. Everywhere I look it shows normal processing but nothing reflects on my balance tab.

Re: Transaction not reflecting on balance activity

Sammie_C — Thu, 20 Feb 2025 17:46:21 GMT

Hi @MARSYXE, thank you for reaching out.

I just took a look and it appears that Square is needing to verify your Square account. An email was sent over by our Square team with next steps. Once your account is verified, you should have no problem accessing your balance.

Please let us know if you end up having any difficulties with this and we can take a another look for you.

Re: Transaction not reflecting on balance activity

Joedefe88 — Sat, 25 Oct 2025 13:36:25 GMT

Im having the same issue. Invoice paid but balance not updating