Address verification preventing orders issue

JTPets — Fri, 28 Mar 2025 00:07:30 GMT

Every few months I get a customer who cannot place an order due to something wrong with the address field not accepting their address. Every few months I make a post to complain that forced address verifications are costing me business and the order should be processed with a flag on my end for verification or special handling!

Today customer called, order will not go through, error in the address box and wont accept her order - I offered them an invoice and took their order over the phone - How many customers do I lose because they don't call?

PLEASE fix this issue! @Summer2024 obligatory tag 🙂

Re: Address verification preventing orders issue

_Violet — Fri, 28 Mar 2025 20:01:06 GMT

Hi @JTPets 👋 Summer is currently out of office. Hope you don't mind me stepping in to help here.

I can certainly understand your frustration, especially if this issue has been happening off and on. We don't want you to miss any sales! 😥

I am going to escalate your feedback to the Square Online team to see what they can tell us. I'll follow up with you here, once I have more information from their team.

thread Address verification preventing orders issue in Online Store

Address verification preventing orders issue

Re: Address verification preventing orders issue