thread Re: Email Marketing issues in Online Store

Email Marketing issues

RanelleL — Fri, 18 Apr 2025 13:36:15 GMT

I am having issues with email marketing. The campaign does not connect or recognize the email subscribers in the pop-ups section. I uploaded the email addresses as a .csv file and imported it as my audience with no luck. Square sent the newsletter to one subscriber and not the 100+ other email addresses. Is there a way to verify that the newsletter/email campaign is sending to the imported pop-up subscribers list?

Sincerest thanks for any advice or suggestions.

Re: Email Marketing issues

wajiha — Mon, 21 Apr 2025 04:07:09 GMT

once you download the .csv file, there is a column for "subscribed" and usually it is either a "yes" or a "no"

It should be yes for all contacts for them to be able to receive your emails

Re: Email Marketing issues

Ellie_ — Tue, 22 Apr 2025 17:23:54 GMT

Hi there, @RanelleL,

That is a great question and @wajiha has stepped in here to provide more details about how you are able to do this. If you have additional questions about this, please let us know! Also, I noticed that this is your first post, so I wanted to say welcome to the Seller Community! We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊

Re: Email Marketing issues

RanelleL — Tue, 22 Apr 2025 17:27:51 GMT

Thank you very much for the information Wajiha. Unfortunately since the customers only provided their names and email addresses but did not click the box consenting to receiving emails/newsletters/offers it looks like I am back to square one. No pun intended 🙂

Re: Email Marketing issues

Summer2024 — Thu, 24 Apr 2025 16:46:17 GMT

Thanks for your advice here @wajiha 😃 Hopefully you can get more people to subscribe to your email marketing, @RanelleL!