thread Old Business name showing on email receipts after purchasing item in Online Store

Old Business name showing on email receipts after purchasing item

PrinceHealth — Thu, 29 May 2025 19:03:32 GMT

Hi guys. I changed my business name a couple days ago but the EMAIL receipts a customer receives and the ones i receive on my end after a completed sale still show my old business name. My new business name shows correctly on a card statement, this problem is only in the email.
I am unsure of how to change this, help.

Re: Old Business name showing on email receipts after purchasing item

Ellie_ — Sat, 31 May 2025 01:12:15 GMT

Hi there, @PrinceHealth,

We are happy to step in here and help! Are you still seeing this when a customer purchases in-store or online? Once we have that information, we will be able to point you in the right direction on where this can be adjusted.

Re: Old Business name showing on email receipts after purchasing item

PrinceHealth — Sat, 31 May 2025 01:15:31 GMT

Its happens on my online website