thread Re: Variation images keep getting re-assigned at random in Online Store

Variation images keep getting re-assigned at random

gooatl — Fri, 08 Aug 2025 22:03:21 GMT

My item variation images keep getting re-assigned at random. I fix it and then randomly some other day a customer notices that the variations don't correlate to the images.

i.e. Customer will select "Black", but the image is "Blue". Then I fix it in the item library, and it's fine for a while and then randomly will switch to "Black" showing "Red"

Customers keep ordering the wrong colour by accident because the system has randomly shuffled the images.

Re: Variation images keep getting re-assigned at random

Sammie_C — Tue, 12 Aug 2025 23:15:40 GMT

Hi there, @gooatl, I appreciate you reaching out!

I am aware of an issue a few weeks ago that some Sellers were experiencing that sounds similar to this. When did you notice that this started? As well as, do you have an example item you could share?

I will keep an eye out for your response!

Re: Variation images keep getting re-assigned at random

gooatl — Thu, 14 Aug 2025 15:54:25 GMT

Hi Sammie, I first noticed it about 3 weeks ago. This is the item I notice it most on: https://www.goodatlas.ca/product/beam-paintstones/198?cs=true&cst=custom

Thanks

Re: Variation images keep getting re-assigned at random

Sammie_C — Thu, 14 Aug 2025 21:46:38 GMT

Thank you for those details, @gooatl.

A couple quick questions, are the images getting reassigned in the item library itself or just on your Square Online site?

As well as, when you update the items, are they switching immediately after or is it taking a bit of time?