thread Re: Issues with "Place Order" Button in Online Store

Issues with "Place Order" Button

worryfreefood — Fri, 29 Aug 2025 10:26:43 GMT

I just had a customer try and check out on her phone and when she clicks the "place order" button, nothing happens. No errors and she entered everything correctly. Anyone else have these issues?

Re: Issues with "Place Order" Button

Ellie_ — Wed, 03 Sep 2025 01:07:25 GMT

Hi there, @worryfreefood,

I'm sorry to hear your customer experienced this issue at checkout. That definitely shouldn't be happening. While this isn't a widespread issue we've seen recently, it's possible there may be a temporary glitch, browser-related problem, or a conflict with a specific device.

To help us troubleshoot further, could you please provide the following details?

The type of mobile device and browser your customer was using (e.g., iPhone with Safari, Android with Chrome, etc.)
The URL of your online store
The approximate time the issue occurred
Any third-party apps or custom code running on your checkout page, if applicable

In the meantime, we recommend asking your customer to try:

Refreshing the page or restarting their browser
Using a different browser or device.
Ensuring their internet connection is stable

Once we have more information, we’ll be able to dig in and assist further. We appreciate your patience!

Re: Issues with "Place Order" Button

worryfreefood — Wed, 03 Sep 2025 10:28:24 GMT

See responses below.

The type of mobile device and browser your customer was using (e.g., iPhone with Safari, Android with Chrome, etc.) - I don't know
The URL of your online store - Buy Allergen-Friendly Waffle & Pancake Mix | Worry Free Food | Worry Free Food
The approximate time the issue occurred - I don't know. I reached out the day after it happened.
Any third-party apps or custom code running on your checkout page, if applicable - No