thread Re: Online Store: How do I enable an SSL certificate? in Online Store

Online Store: How do I enable an SSL certificate?

maximo — Wed, 19 Nov 2025 16:00:23 GMT

The title of this thread has been edited from the original: ssl certificate

Hi There

i hope you can help i have bought a basic weebly account just to point my own domain to the online shop ip address i done this last night but today i get a page with NOT SAFE and certificate error, i have tried to unpublish and publish the site but still same error

thank you

Re: Online Store: How do I enable an SSL certificate?

Helen — Fri, 05 Jun 2020 16:25:24 GMT

Hi @maximo, sorry to hear you're encountering this error. Are you still seeing it? I just took a look at your site and I didn't see it.

Sometimes it can take a while for the settings to update after you republish. To republish your site:

Go to the Website section of your online store (sign in > click Edit Website).
Click General Settings > scroll down and click Un-Publish.
Then click Publish button in the top right corner).

If you've already waited a while after republishing and you still see the error please try clearing your browser history.

Reply here if you have any questions about this!

Re: Online Store: How do I enable an SSL certificate?

merrydragons — Mon, 17 May 2021 17:06:07 GMT

Hi Helen, I am also getting the same message as maximo got. I was told I needed to buy an SSL which I have done from my website name provider , but they are now asking for a Certificate Signing Request (CSR). I have no idea how to generate this request? Can you point me in the right direction please , at the moment me website is useless! many thanks Neil.

Re: Online Store: How do I enable an SSL certificate?

Valentina — Fri, 21 May 2021 00:03:41 GMT

If you're using Square Online, you don’t need a CSR and shouldn’t be buying a certificate from anywhere.

We provide an SSL certificate for free with Square Online. When we try to configure an SSL certificate for the first time, there can sometimes be funkiness with the timing when using a custom domain where it won't show as pointed to us when publishing. It’ll get stuck and not keep trying to issue one. If that happens, you just need to un-publish and publish again - it should issue one.

I hope this helps, @merrydragons - but please let me know if questions come up!

P.S. Welcome officially to the Seller Community ✨

Re: Online Store: How do I enable an SSL certificate?

MJD — Fri, 21 May 2021 10:50:35 GMT

Hi there, stepping in here with what knowledge I have, a CSR is a group of SSL keys that have to be sent, however I don’t believe the server keys to square are available, have you tried clearing all caches and browser history to access the site as sometimes a browser just remembers a site as unsafe when now it’s been secured, can I see the link to your site so I can check if it’s behaving the same way for me?

Re: Online Store: How do I enable an SSL certificate?

MJD — Fri, 21 May 2021 11:37:06 GMT

Sorry, Valentina's reply hadn't loaded when I sent that for some reason *facepalm*

Re: Online Store: How do I enable an SSL certificate?

HorizonCoffee — Fri, 21 May 2021 22:32:22 GMT

Hi! I had the same problem with my new Square website saying that it wasn't safe. I tried the unpublish then publish process, and it worked. This thread was very useful! Thanks very much!

Re: Online Store: How do I enable an SSL certificate?

ecotopia — Mon, 05 Jul 2021 09:39:24 GMT

how long does it usually take for Republishing to have an effect?

Re: Online Store: How do I enable an SSL certificate?

Emma_ — Mon, 05 Jul 2021 11:42:55 GMT

Hi @ecotopia, as soon as you click Publish, your online store should be published immediately. If the above steps don't resolve the issue with the "Your connection is not private" error message, we can have a further look into it. Can you please share your website url with me?

Re: Online Store: How do I enable an SSL certificate?

dressdesigner — Tue, 06 Jul 2021 18:21:06 GMT

Hi there,

I am having this issue also. I have cleared the cache, unpublished, republished, tested the site from my phone and laptop and have customers trying to access it too but it still says the site is unsafe. Running out of ideas. Any more help appreciated 🙂

Re: Online Store: How do I enable an SSL certificate?

tranguyen — Wed, 07 Jul 2021 08:00:10 GMT

Sorry to hear you're running into this too @dressdesigner! If you've tried all the troubleshooting steps suggested above, can you share a link to your website with me so I can take a look on my end?

Re: Online Store: How do I enable an SSL certificate?

Asmani — Fri, 16 Jul 2021 23:24:43 GMT

Hi, I am having the same problem too. I added my own domain to my free site couple of days ago and ever since then I have the security error message and also cannot take payments.

I have unpublished and re-published, I have cleared the history on my laptop before unpublishing too and it is still not working. Do I need to purchase a SSL certificate?

Re: Online Store: How do I enable an SSL certificate?

edenandsoul — Wed, 11 Aug 2021 10:17:59 GMT

Hi, I'm having the same problem with my site showing as unsafe either as insecure in the header or as the message "This connection is not private". I have unpublished and republished, my site is www.edenandsoul.co.uk. Any new ideas please?

Re: Online Store: How do I enable an SSL certificate?

MJD — Wed, 11 Aug 2021 10:23:48 GMT

Hi !

The process can take anywhere from 2minutes-48hours.

Please make sure to wait up to 48hours and then try unpublishing and republishing again, after this time frame has been completed, feel free to reach out again for advice on reaching a Square representative who can help you further with this issue.

Re: Online Store: How do I enable an SSL certificate?

MJD — Wed, 11 Aug 2021 10:26:13 GMT

Also ensure that you have cleared all browsing data and then try accessing the site again, sometimes a browser will cache an SSL status and reload it the next time around despite the updated status

Re: Online Store: How do I enable an SSL certificate?

edenandsoul — Thu, 12 Aug 2021 08:15:59 GMT

My customers are still getting this message despite unpublishing and publishing again. I’m losing business because not all customers will message me to place an order! How do I get this sorted?

Re: Online Store: How do I enable an SSL certificate?

MJD — Thu, 12 Aug 2021 08:24:16 GMT

Hi , from my browser the domain you mentioned isn’t attached to a server meaning you haven’t connected it to your Square Online Site, if the domain isn’t connected to Square Online, Square are not able to activate an SSL certificate, you will continue to lose business whilst this is the case as the domain has no way to direct traffic to the appropriate server space.

Re: Online Store: How do I enable an SSL certificate?

tranguyen — Thu, 12 Aug 2021 08:31:05 GMT

Hey @edenandsoul, just want to add to @MJD's message above! I had a quick look at the domain on who.is and it doesn't look like it has been register or connect to a website.

If you've purchased the domain from a different company, you can follow these steps to connect your domain to your Square site.

If you've purchased the domain from Square, you can assign the domain from the Domain tab in your Square Online Overview page as outlined under Assign or connect your domain.

It's worth noting that you'll need an active subscription to a paid plan to use a custom domain, so it's also worth double-checking to make sure all your subscriptions are up to date as well.

Re: Online Store: How do I enable an SSL certificate?

edenandsoul — Thu, 12 Aug 2021 08:31:57 GMT

This is my site and it is connected, has been working for the past 6 months and receiving orders but this problem started last week. I unpublished and published last week, fixed the problem but it happened again 2 days ago and despite doing the same agin, it’s not allowing customers to access

Any advice please on how to contact a square rep to get this working?

https://www.edenandsoul.co.uk/

Re: Online Store: How do I enable an SSL certificate?

MJD — Thu, 12 Aug 2021 08:33:52 GMT

How long has the site been displaying unsecured for?