thread Some customers having difficulties accessing my site in Online Store

Some customers having difficulties accessing my site

Joepepperoni — Thu, 16 Jul 2020 15:48:03 GMT

The title of this thread has been edited from the original: Customers having difficulties

A couple of customers can not access my site at all via the link I provide. Or by entering it manually in browser.
And another customer is unable to add her name and address on payment page.
Any ideas anyone?
I've had a lot of sales today that have gone through without a problem.

Re: Customers having difficulties

tranguyen — Thu, 16 Jul 2020 08:24:41 GMT

Hi @Joepepperoni, thank you for reaching out!

It sounds like it could be an issue with the browser customers are using. Here are a few troubleshooting tips they can try:

Make sure their browser is up to date
Clear the cache on their browser (they can access the Help menu of their browser to locate step-by-step instructions)
Switched to a supported browser, such as Google Chrome

If you can share the link to the website, I can also test it on my end as well!

Re: Customers having difficulties

Joepepperoni — Thu, 16 Jul 2020 08:39:23 GMT

https://tag-your-bags.square.site/

I made several sales yesterday with no problems reported but the people that had issues did admit they were not fully confident with technology so weren’t sure why there was an issue.

I can access the site no problem across multiple devices so I will pass on the suggestions you made.

thanks

Re: Customers having difficulties

Joepepperoni — Thu, 16 Jul 2020 08:40:12 GMT

@tranguyen

https://tag-your-bags.square.site/

I made several sales yesterday with no problems reported but the people that had issues did admit they were not fully confident with technology so weren’t sure why there was an issue.

I can access the site no problem across multiple devices so I will pass on the suggestions you made.

thanks

Re: Customers having difficulties

tranguyen — Thu, 16 Jul 2020 13:51:44 GMT

Thanks for sending that on, @Joepepperoni!

I've tested it on both Chrome & Safari on my end across multiple devices and the site is loading for me, so it's definitely worth asking the customers to try the troubleshooting steps and see if that will help.

Re: Customers having difficulties

NicebyNicola — Thu, 02 Dec 2021 20:21:25 GMT

Can i ask please what Website package you have please?

I have hardly any traffic through my website and with Ebays prices going up, I need to achieve more views and sales on my site.

Thanks for your time

Nic