thread Re: Allow gift options in Online Store

Allow gift options with Square Online

doc_choc — Tue, 02 Dec 2025 17:06:19 GMT

Hi, I noticed that an 'Allow gift options' selection has appeared in the edit item section in Square Online. Does anybody know what functionality this will offer and when it will become live to use?

Re: Allow gift options

tranguyen — Tue, 03 Nov 2020 09:24:51 GMT

Hi @doc_choc, thank you for your post! Our team are rolling out the gifting options so you should now be able to start setting it up! The gift options will allow customers to indicate that the item they are purchasing is a gift. This means that they can:

Leave a note if wished
You can add a fee for gift wrapping
The receipt print out for shipping or delivery will only include the note and item but not the prices

More information about this feature is available here.

Re: Allow gift options

tonydow — Tue, 03 Nov 2020 09:42:32 GMT

@doc_choc Be aware that you need to be on at least the Performance Plan (£19 / m) to use gifting options.

Re: Allow gift options

doc_choc — Wed, 04 Nov 2020 16:12:53 GMT

Thanks all, we have it up and running and love the features. Excellent timing also, we will be implementing ready for the festive season!

Re: Allow gift options

Twiggy — Sun, 08 Nov 2020 16:09:05 GMT

You can still add a variation/ modifier for a gift note in POS - The gifting feature is gonna be a great simplifier for those who ship - deliver.

Re: Allow gift options

Twiggy — Sun, 08 Nov 2020 16:09:50 GMT

You can still add a variation/ modifier for a gift note in POS - The gifting feature is gonna be a great simplifier for those who ship - deliver.

Re: Allow gift options

Twiggy — Thu, 19 Nov 2020 15:16:40 GMT

Could you pass on to the team to maybe offer different levels of gift wrap - eg gift boxed or just a paper wrap sent in bag, no plastic, etc.

Re: Allow gift options

Helen — Thu, 19 Nov 2020 18:09:53 GMT

Will do @Twiggy! We just added some new Gift Options but I see how different levels would be useful too!

Re: Allow gift options

Twiggy — Sun, 22 Nov 2020 18:04:42 GMT

Yes, I totally understand that you’re coming from a gift receipt point of view etc but to have a gift wrap option / modifier on your items and then another gift option for a gift receipt is not customer / sale fluid.

Re: Allow gift options

BariTeaBrewery — Tue, 08 Nov 2022 15:42:24 GMT

I'm unable to find the gift receipt without prices- the external link only leads to a page for emailing or printing full receipt.

Re: Allow gift options

BariTeaBrewery — Tue, 08 Nov 2022 15:43:35 GMT

Also, I'd like to be able to add a gift option to the WHOLE order, not individual items, as an order with multiple items sent to someone as a gift will have the same note in it.

Re: Allow gift options

Twiggy — Tue, 08 Nov 2022 21:20:35 GMT

You need to add a modifier when you create an item in the online area.
of recipients name

and gift message.

when the order comes through in order manager you have to view online area.

Re: Allow gift options

doc_choc — Tue, 08 Nov 2022 21:43:12 GMT

@Twiggy @BariTeaBrewery

I think (but I may be reading this wrong) the request is for functionality to add a gift message at the point of checkout not at the item level. We have experience problems with the gifting options at the item level. We offer free gift cards with orders, but if people order say 5 items with the gifting function at the item level they could in theory order 5 gift cards.

Re: Allow gift options

Breffni — Wed, 09 Nov 2022 08:18:08 GMT

Hello @BariTeaBrewery @Twiggy @philipsrw, thanks for the comments!

Just to confirm we are looking for gift receipts here for Square Online?

Currently, gift receipts are only supported with Square for Retail.

Re: Allow gift options

BariTeaBrewery — Thu, 10 Nov 2022 14:31:36 GMT

"...the request is for functionality to add a gift message at the point of checkout not at the item level..." - yes. Exactly! C

Re: Allow gift options

BariTeaBrewery — Thu, 10 Nov 2022 14:35:44 GMT

Sorry - I posted in wrong place!

Re: Allow gift options

BariTeaBrewery — Thu, 10 Nov 2022 14:41:18 GMT

Ah, that'd explain it. Frustrating 'cos I'm offered the option to print a gift receipt (without prices etc), but when I click on it, it just leads me to the orders. This really should be available on the Square Online, too, I think. Most of our customers buy gifts online now. xC

Re: Allow gift options

doc_choc — Fri, 11 Nov 2022 19:31:33 GMT

Be good if you could print a gift recipt from the dashboard.

Re: Allow gift options

doc_choc — Fri, 11 Nov 2022 19:39:46 GMT

Am I correct in thinking using a modifier for the message means the message will still be added at the item level, so the same problem of the gift option stands. For us the option to add a gift messsge modifier would be added to 300 items, and worse case scenario we could get 300 messages in one order. Thankfully using the modifier we have only had a handful of message requests in one order. When this happened we had to take the gift option off at the item level. For our business gift message input at checkout would be better.

Re: Allow gift options

Emma_ — Mon, 14 Nov 2022 08:35:03 GMT

Hi @doc_choc, thanks for raising this. Although there is no option to leave a Gift note for the entire order, if you enabled customer note on the checkout page, your customers can leave any messages and requests at the checkout under "Note" section. Specific Gift message at the checkout level is a feature request at the moment. I'll forward your feedback to our team.