thread Re: Square and MailChimp Integration in Online Store

Square and MailChimp Integration

EllieC — Wed, 18 Nov 2020 14:40:56 GMT

Hi Everyone,

I have connected my MailChimp and Square Account.

When I do this, emails collected in square are sent to my MailChimp (Good).

But if I get new emails in Square after this, they do not auto-update in MailChimp, I have to keep disconnecting and reconnecting.

Does anyone know why or how I can fix this?

Many Thanks.

Re: Square and MailChimp Integration

tranguyen — Mon, 23 Nov 2020 10:38:48 GMT

Hi @EllieC, sorry I missed your post! While Square integrates with Mailchimp for online payment processing and sales reporting. Mailchimp features and services are managed by them directly. In this case, it'll be best to contact the Mailchimp team directly as they'd be more familiar with the integration and be able to assist further.

if for some reasons the Mailchimp team are not able to assist, please reach out to our Support team with your Mailchimp support ticket number and we'll do our best to help resolve the issue.

Re: Square and MailChimp Integration

EllieC — Mon, 23 Nov 2020 10:45:02 GMT

Hi @tranguyen

Because I am on a free plan with MailChimp, I am unable to reach out to them directly. I don't think I have a support number either!

Re: Square and MailChimp Integration

tranguyen — Mon, 23 Nov 2020 14:52:30 GMT

Thanks for letting me know @EllieC! You should still be able to reach the Mailchimp team via email. Once you've logged in, you can reach Technical Support reach the Mailchimp team via email here.