thread Re: issue with the dashboard in Online Store

When accessing the 'Covid-19 tips' page on the Dashboard i get an error 404

MJD — Fri, 18 Dec 2020 09:41:32 GMT

When accessing the covid 19 page on the dashboard i get an error 404, is this the case for everyone? anyone know whats going wrong?

The title of this thread has been edited from the original: issue with Dashboard

Re: issue with the dashboard

MJD — Sun, 22 Nov 2020 12:23:04 GMT

Re: issue with the dashboard

tranguyen — Mon, 23 Nov 2020 13:09:53 GMT

Hi @MJD, thank you for flagging this! This may require our team to investigate and make sure the links are working correctly. Can you let me know if you were clicking the link from your Square Dashboard or from your Online site?

Re: issue with the dashboard

MJD — Mon, 23 Nov 2020 13:15:22 GMT

Seems to appear on all devices when using the square dashboard

Re: issue with the dashboard

tranguyen — Mon, 23 Nov 2020 16:16:05 GMT

I'm trying to locate the link on my end in order to flag with the team - can you send me a screenshot of where you were before you get the error message @MJD, that'll definitely help me narrow it down.

Re: issue with the dashboard

MJD — Mon, 23 Nov 2020 16:29:28 GMT

I’ll do that now!

Re: issue with the dashboard

MJD — Mon, 23 Nov 2020 16:34:59 GMT

I've circled the button that leads to the 404 error, the tips also used to show up under the overview but no longer appear to be there, seems like the page may have been deleted and the button just left 🙂

Re: issue with the dashboard

tranguyen — Mon, 23 Nov 2020 17:28:19 GMT

Much appreciated @MJD! I've shared it with the relevant team so they can work to fix this link.

Re: issue with the dashboard

MJD — Mon, 23 Nov 2020 17:30:31 GMT

No problem 😌

Re: issue with the dashboard

Helen — Thu, 17 Dec 2020 11:26:26 GMT

Hello @MJD, Helen here. Are you still seeing an error when you try to visit the Covid-19 tips section of your Square Online overview page? I think this may be resolved but it would be great if you could let us know!

Re: issue with the dashboard

Helen — Fri, 18 Dec 2020 09:42:22 GMT

Me again! Our engineering team has confirmed that this has been resolved and you should be able to access the Covid-19 tips section from your Square Online overview page. If you're still getting the 404 error message please let me know.