thread Re: How to recover Shop All page in Online Store

How to recover Shop All page

hiropots — Wed, 25 Nov 2020 06:10:14 GMT

Hi.

I accidentally deleted 'Shop All' page.

Can anyone let me know how to recover/re-instate the page please?

Thank you.

Hiro

Re: How to recover Shop All page

hiropots — Wed, 25 Nov 2020 06:13:11 GMT

Not to worry, I think I found it!

Re: How to recover Shop All page

tranguyen — Wed, 25 Nov 2020 10:56:25 GMT

Hi @hiropots, glad to hear you were able to get the Shop All page back! Would you mind sharing how you did it - it'll help other sellers should they run into the same issue!

Re: How to recover Shop All page

hiropots — Wed, 25 Nov 2020 11:06:55 GMT

I'm so sorry but I cannot remember.. I spent hours last night without success but this morning, I clicked somewhere and it was very obvious once the right button was clicked. Sorry.

Re: How to recover Shop All page

tranguyen — Wed, 25 Nov 2020 13:43:57 GMT

No worries at all, I'm glad that you were able to switch it back!

Re: How to recover Shop All page

hiropots — Wed, 25 Nov 2020 17:24:23 GMT

Actually the problem continues..

I somehow managed to add back 'Shop All' but when I look at the page settings of the Shop All, it says that 'URL conflicts with an existing shop Shop. Please use a unique URL'. but I am unable to amend the link.. (See image attached).

Also, I am no longer able to change the stock level.

When I click on 'Edit in Square', it says 'Sorry, the page you are looking for could not be found.'...

Please HELP!

Hiro

Re: How to recover Shop All page

tranguyen — Thu, 26 Nov 2020 09:38:53 GMT

Hi @hiropots, sorry to hear about this!

For the issue with duplicate pages, it might be a good idea to double-check your pages list and make sure there aren't any duplicate pages. When you go into Edit Site and click into the Page: Home drop-down, you should be able to see all the different pages currently set up.

If there are duplicates, you should be able to delete one of them by clicking the three-dots. Once that's done, it should let you configured the remaining page's SEO.

For the issue with stock level, I know there was a problem with the Square sync functions last night that may affected this. I recommend trying this again. If you are still unable to do so, you can also try to view the item from your Square Dashboard and update the stock levels there. It should sync over to the Online site.

Re: How to recover Shop All page

hiropots — Sat, 28 Nov 2020 09:04:47 GMT

Thank you.

I had a look at Page: Home and here is what it looks like.

There is 'Shop' under 'Standard pages' and there is 'Shop All' under 'Category pages'

If I click on the three dots next to 'Shop' and select to show settings, this is what it looks like:

If I click on 'Shop All', there is a warning.. URL is slightly different from the above image, it contains '/s/' after '...site'.

It asks me to use unique URL but I am not able to change it manually in the box or I don't know where to go and change this URL.

Do you know where the duplicates are??

Thanks.

Hiro

Re: How to recover Shop All page

tranguyen — Mon, 30 Nov 2020 10:47:41 GMT

Thanks for sending those on @hiropots! It looks like the duplicates are coming from the Shop and Shop All pages in the screenshot above. In this case, I'd recommend deleting one of the pages since it looks like they could be redundant. Once you've deleted it, it should help with the issue at hand.

Re: How to recover Shop All page

hiropots — Mon, 30 Nov 2020 10:53:26 GMT

Thank you.

Can you please suggest whether to delete 'Shop' or 'Shop All'?

Last time I deleted 'Shop All', I got myself in trouble!

Thank you.

Re: How to recover Shop All page

tranguyen — Mon, 30 Nov 2020 11:40:32 GMT

I think it'd be best to delete the Shop page that's under Standard pages rather than the one under Category pages @hiropots. Before deleting, I recommend clicking into the page to make sure there is no information there as well.

Re: How to recover Shop All page

hiropots — Mon, 30 Nov 2020 11:46:07 GMT

Thanks.

You meant to delete this one?

It is linked to 'Shop' in the navigation and has contents..

Re: How to recover Shop All page

hiropots — Mon, 30 Nov 2020 11:49:55 GMT

I did what you suggested and I think it's working!

Thank you.

Hiro

Re: How to recover Shop All page

tranguyen — Mon, 30 Nov 2020 13:03:17 GMT

Glad to hear it's working now @hiropots!