thread Story not showing in Online Store

Story not showing

MattMM — Fri, 27 Nov 2020 12:20:51 GMT

I've created a new story and it shows on the stories listing page in preview mode but not on the public site. I've published etc., so not sure why it doesn't show.

The blog itself uses the usual header image and story content section, and then has some more text and images below it. I wonder if this is the cause? It doesn't like other content on the story page except for the Story content section? (Even though the help pages say you can add other content under the story content section.

This is the story listing page...

https://www.muntons.net/s/stories

And it doesn't seem to show this story...

https://www.muntons.net/s/stories/how-to-lift-and-divide-herbaceous-perennials-2

It's like it's not finding it so I get a 404 error.

Thanks,

Matt

Re: Story not showing

MattMM — Fri, 27 Nov 2020 12:31:36 GMT

Have sorted it. I think it didn't like the way the image at the top was cropping or some setting on it. I played with the image size and cropping settings in the left-hand panel and then it published fine. Weird though!

Re: Story not showing

tranguyen — Fri, 27 Nov 2020 15:14:11 GMT

Hi @MattMM, glad to hear you got the story to publish! It might have been an intermittent issue. If it happened again, do let me know and I can have a further look on my end here.

Re: Story not showing

MattMM — Mon, 21 Dec 2020 14:47:35 GMT

It's happening again:-(

I started another thread at:

https://www.sellercommunity.com/t5/Square-Online-Discussion/Story-not-showing-again/m-p/229015#M381

It's basically only showing content in the initial 'Story content' block and none of the content underneath, even though the guide says I can add other content types under the initial 'Story content' block.

Re: Story not showing

098usamu — Fri, 06 Aug 2021 10:29:31 GMT

Hello am facing the same problem... It's driving me crazy someone please help

Re: Story not showing

098usamu — Fri, 06 Aug 2021 10:33:35 GMT

Hello I need your help with my stories