thread Re: Currently unable to accept payment as site is unsecure in Online Store

Currently unable to accept payment as site is unsecure

fabulousb — Thu, 10 Dec 2020 18:24:18 GMT

Re: Currently unable to accept payment as site is unsecure

tranguyen — Fri, 11 Dec 2020 09:06:55 GMT

Hi @fabulousb, sorry to hear you are experiencing this issue! Can you let me know when you connect the domain to the site? This is because it can take up to 48 hours for data to propagate and for the site to become secured.

If it has been more than 48 hours since you connected the domain, there are a few things we can check here:

Make sure that the A records are pointed to the correct IP address (199.34.228.164)
If the A records are setup correctly, you can try to unpublish and re-publish the site from Website > General Settings

I hope this will help! If not, please share your domain here and I can have a further look on my end.

Re: Currently unable to accept payment as site is unsecure

fabulousb — Fri, 11 Dec 2020 16:51:25 GMT

Hi Thank you for responding. I have done all the above. my domain is www.globalmoonlighters.com

Re: Currently unable to accept payment as site is unsecure

tranguyen — Fri, 11 Dec 2020 17:22:16 GMT

Thanks for sending that on @fabulousb! I checked the domain and it looks like one of the A records is not pointed to the right IP address (199.34.228.164). In this case, you'd need to update the A record IP address from 192.64.119.37 to 199.34.228.164.

If needed, you should be able to reach out to Namecheap directly for assistance with updating the DNS record.

Re: Currently unable to accept payment as site is unsecure

fabulousb — Fri, 11 Dec 2020 22:37:04 GMT

Thank you for your prompt response. I've contacted namecheap and they have made the correction. Pls check and update the ssl. Thanks.

Re: Currently unable to accept payment as site is unsecure

fabulousb — Sat, 12 Dec 2020 20:21:40 GMT

Please can you check to see if you can update the SSL. Thanks

Re: Currently unable to accept payment as site is unsecure

Sam_400º — Sat, 12 Dec 2020 20:58:09 GMT

This happens automatically when everything is all correct.

Just checked your link & get the full HTTPS & seems to be no issues getting to checkout now 👍🏻