thread Re: Specify email address for me receiving orders in Online Store

Specify email address for me receiving orders

jamiet — Wed, 13 Jan 2021 14:06:50 GMT

When I receive an email telling me that an order has been placed, it goes to the main email address I use for Square. However, I want orders to go to a different email address so they are separate and so other members of staff can also access that email address. I can’t work out how to do this.

Re: Specify email address for me receiving orders

tranguyen — Wed, 13 Jan 2021 14:57:03 GMT

Hi @jamiet, thanks for your post!

To change the email where the order notifications are received, you'd need to update the email address for your Square Online site. This is something that our Support team will be able to help so when you can, please contact us directly.

Re: Specify email address for me receiving orders

jamiet — Wed, 13 Jan 2021 15:27:46 GMT

Thank you Tra, I’ll give that a go!

Re: Specify email address for me receiving orders

jamiet — Wed, 13 Jan 2021 16:38:30 GMT

All sorted 🙂

Re: Specify email address for me receiving orders

tranguyen — Wed, 13 Jan 2021 17:22:14 GMT

Glad to hear it has been sorted @jamiet!

Re: Specify email address for me receiving orders

alansh — Thu, 14 Jan 2021 17:25:36 GMT

Just a comment. What I have done is have the main email address as a shared mailbox in Office 365. As the O365 Administrator, I can then assign that to individuals and they can see any emails and take action on any orders received/low stock alerts etc.

Not perfect, but I wanted to be able to oversee what was going on while still getting admin messages.

Alan