thread Re: CHECKOUT NOT WORKING in Online Store

CHECKOUT NOT WORKING

mW4 — Thu, 21 Jan 2021 11:17:52 GMT

On checkout, customers get routed back to details page.

Paypal works fine, but other card payments cannot be used.

I have reported to weebly but had no response yet.

Re: CHECKOUT NOT WORKING

tranguyen — Thu, 21 Jan 2021 13:01:04 GMT

Hi @mW4, I'm sorry to hear you are experiencing this issue! Would you mind sending me a link to the website? I can definitely have a further look on my end here for you.

Re: CHECKOUT NOT WORKING

mW4 — Thu, 21 Jan 2021 13:06:32 GMT

https://www.biglakebaitboat.com/products.html

Please see above URL

Re: CHECKOUT NOT WORKING

tranguyen — Thu, 21 Jan 2021 15:37:32 GMT

Thanks for sending that on @mW4! I added this item to basket and was directed to the checkout page. I was able to entire my details as well and was shown the box to enter my payment information.

Do you know if the customer was redirected back after or before they enter their payment details? When you said they were directed back to the details page, is it the item detail page they were sent back to or did the checkout page goes into a loop?

Re: CHECKOUT NOT WORKING

mW4 — Thu, 21 Jan 2021 15:42:19 GMT

They are directed back after entering card details. It is all customers.

Re: CHECKOUT NOT WORKING

tranguyen — Thu, 21 Jan 2021 16:30:15 GMT

From checking with a few folks, this is something that would need to be look at by the Weebly support team. I'll be sending you a message shortly to ask for some additional details.

You can also give us a call and our team will help to transfer you directly to the Weebly team as well.