thread how do i allow my customers to make an order? in Online Store

how do i allow my customers to make an order?

Barbiedollz_bea — Tue, 26 Jan 2021 13:21:53 GMT

ive created my website and has been published and seems lovely! but some how when i log onto the website as a 'customer', it says that 'the store is not yet accepting payments' and there is no cart on my page, but when setting up i cannot find a way to allow this. some one please help!!!

Re: how do i allow my customers to make an order?

MJD — Wed, 27 Jan 2021 08:38:55 GMT

Have you made sure you've connected bank details? If not, I can be sure to give you a run through of how to do this!

Re: how do i allow my customers to make an order?

tranguyen — Wed, 27 Jan 2021 09:54:27 GMT

Hi @Barbiedollz_bea, thanks for your post! Like @MJD suggest, one thing to check is that you have connected a bank account to Square. If you have linked a bank account, please also check the following to make sure they've been setup correctly:

Make sure you've activated your account for taking card payments.
Make sure Order Online is enabled on your website. You can check this by navigating to your Square Dashboard > Online Store > Settings > Checkout
Make sure items are in stock and have fulfilment methods applied to them
Unpublish and republish your site to make sure the site is fully secured

If everything has been set up and your still cannot take payments, I'd recommend reaching out to our Support team for further assistance.

Here are the steps to contact Square Support by phone or by email:

Go to https://squareup.com/help/gb/en/contact
Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.

Re: how do i allow my customers to make an order?

Sam_400º — Wed, 27 Jan 2021 09:55:05 GMT

The most common is that the checkout is set to 'off' - but unfortunately there are quite a few reasons this could happen.

First off - double check under settings, checkout to make sure that's switched to on. If it is, it's probably worth getting in touch with support (0[Redacted]) for the fastest resolution.