thread Re: Event tickets error on payment screen in Online Store

Event tickets error on payment screen

A_Hiram — Sat, 11 Jan 2025 16:29:14 GMT

Set up online event ticket sales. Everything looked good and I tested through to cart before payment. Now getting feedback that on payment, customers getting error " Your cart contains a digital item which is not available in your area." I have "event" type sales set to United States and left digital items as well as all other items left to default "worldwide" in Non-Physical Fulfillment.

All items are set as event. Do have variations for pricing (adult vs child) and stock to limit sales.

I don't see a setup problem nor where on payment checkout would think I have digital items. Thus reaching out.

Re: Event tickets error on payment screen

CB2021 — Tue, 11 Feb 2025 18:20:32 GMT

I'm Having the same problem. @kpay1

Re: Event tickets error on payment screen

Ellie_ — Wed, 12 Feb 2025 20:26:09 GMT

Hi there, @A_Hiram & @CB2021,

Thank you both for reaching out about this issue happening on your site. I would be more than happy to step in here and see how we can help. When either or both of you get a chance, can you please provide me with a link to your sites or the items that are giving you this error?

Also, it looks like this is the first post either of you have made on the Square Community, so I just wanted to say welcome!!! We are happy to have both of you with us.