thread Re: Local delivery for restaurant in Online Store

Local delivery for restaurant

maximo — Sun, 14 Mar 2021 11:44:31 GMT

Hi There

I hope someone can help me with my problem

i have switched the local delivery option ON

i have set the delivery fee to CHARGE DELIVERY FOR ALL ORDER £3

but for some reason the delivery fee is not applied to all delivery orders and i cannot understand why

is there anymore settings i need to look out for ?

Thank you

Re: Local delivery for restaurant

maximo — Sun, 14 Mar 2021 13:22:23 GMT

Re: Local delivery for restaurant

tranguyen — Mon, 15 Mar 2021 13:34:04 GMT

Hi @maximo, sorry to hear you are running into this! If possible, would you mind sending me a link to your website? That way, I can have a further look into it on my end and also escalate to the appropriate team if needed.

Re: Local delivery for restaurant

maximo — Mon, 15 Mar 2021 13:48:38 GMT

Hi @tranguyen

thanks for your reply here is the link https://www.pulcinellafoodtogo.uk/

as i mentioned in my post this issue occurs randomly as sometimes customers get charged corrctly for deliveries but sometime not delivery charges are applied

Regards

Re: Local delivery for restaurant

tranguyen — Mon, 15 Mar 2021 16:08:42 GMT

Hi @maximo! Thanks for bearing with us while we look into this.

After checking with the team, we were able to reproduce this and it looks like the issue also affected a number of sites. This is now top priority for the team and they are working to resolve this as quickly as possible. I'm hoping to get an update from the team soon and will follow up once I can confirm the issue has been fix.

Re: Delivery charge not applying for certain items

EJohnston32 — Mon, 15 Mar 2021 20:28:20 GMT

I am following this please. My site has been doing the same by some people being charged delivery and others not. Just started doing it last week.

Re: Delivery charge not applying for certain items

maximo — Mon, 15 Mar 2021 23:59:58 GMT

Hi There

i think there is a bug on certain site

https://www.sellercommunity.com/t5/Square-Online-Discussion/Local-delivery-for-restaurant/td-p/254156

Delivery not charged for on some orders

Plonker — Tue, 16 Mar 2021 01:50:15 GMT

Hi,

Last Saturday I noticed some of my online orders were not charged for deliveries. Has anyone experienced this before or is there a bug in the system. Any help would be appreciated.

Re: Local delivery for restaurant

tranguyen — Tue, 16 Mar 2021 09:26:17 GMT

Hi @maximo @Plonker and @EJohnston32, thanks for bearing with us while our team work to resolve this!

The team have let me know that a fix has been rolled out so delivery fees should now be applied consistently across all orders. If you are still seeing any orders without delivery fee applied, please do let me know the order number and I can push back to the team.

Apology for all the inconvenience caused by this!

Re: Local delivery for restaurant

maximo — Thu, 01 Apr 2021 11:59:44 GMT

Hi there @tranguyen after the fix the issue was solved but today again I have not charges on deliveries:(

Re: Local delivery for restaurant

Debenhams — Mon, 18 Oct 2021 10:59:36 GMT

Is there a resolution to this as my on line site has not added delivery fee for orders

Re: Local delivery for restaurant

tranguyen — Mon, 18 Oct 2021 14:25:34 GMT

Thanks for letting us know @Debenhams! The issue originally reported in this thread has been resolved but if you can share a link to your website with me, I can take a look on my end here for you.

Re: Local delivery for restaurant

Debenhams — Mon, 18 Oct 2021 14:27:16 GMT

https://allstampedandstuckup.square.site

Re: Local delivery for restaurant

Debenhams — Mon, 18 Oct 2021 16:21:23 GMT

Any luck as my orders need postage under £25?

Re: Local delivery for restaurant

tranguyen — Tue, 19 Oct 2021 10:17:16 GMT

Thanks for bearing with me while I look into this @Debenhams! I used the National Gallery address and can see the £4.50 shipping fee applied. If I added over £25 worth of items to my cart and refresh the page, I can see the option for free shipping as well.

If the customers are not seeing the shipping applied, it's worth making sure they are either selecting their address from the autofill dropdown or that they are entering it manually.

Re: Local delivery for restaurant

Debenhams — Tue, 19 Oct 2021 13:24:56 GMT

Thank you for clarifying