thread Why is my customer's Name saving their email instead of their name? in Online Store

Why is my customer's Name saving their email instead of their name?

ragenewengland — Wed, 15 Jan 2025 23:25:06 GMT

The email is saved and their name is under recipient name, but their actual Name is their email address. This used to work correctly. This is for a new online customer.

Re: Why is my customer's Name saving their email instead of their name?

SVLFever — Fri, 17 Jan 2025 04:35:55 GMT

Hey @ragenewengland . I'm not certain I can help, but can you provide some more information that might help others identify, such as;

Which Square app are you seeing the issue?
What portion of the app?
Is it affecting all customers, or just this one customer?
Is the issue visible in the Customer Directory?
Did you reboot? (I know, I know...sounds basic but you never know)

Let us know.

Re: Why is my customer's Name saving their email instead of their name?

MayaP — Mon, 20 Jan 2025 23:04:59 GMT

Hello @ragenewengland, thanks for reaching out. I am happy to help. Where is this occurring? On the confirmation email, submission forms? As @SVLFever mentioned, we do need more information to better assist. I will keep an eye out for your reply.

Re: Why is my customer's Name saving their email instead of their name?

ragenewengland — Fri, 24 Jan 2025 02:08:57 GMT

When a new customer orders from our online site, it stores the customer information in the customer directory, but the email is saved as the customer name, not their actual first and last name. It used to.

Re: Why is my customer's Name saving their email instead of their name?

ragenewengland — Fri, 24 Jan 2025 02:11:10 GMT

When a new customer orders from our online site it save the customer in the customer directory, but their email is being saved in the name field instead of their actual name, it used to save their actual name there.