thread Re: Can't access new pop-up menu in Online Store

Can't access new pop-up menu

Roi1 — Sat, 01 May 2021 07:36:44 GMT

I created a pop-up menu 10 days ago and when I tried to remove it yesterday I saw the new layout of the admin site. Now I can't access the pop-up menu page. When I click the pop-up menu it is taking me back to the dashboard. Need to remove the pop-up urgently. Does anyone have the same problem and how did you solve it?

Re: Can't access new pop-up menu

Kassi_ — Sun, 02 May 2021 22:57:42 GMT

Hey @Roi1 -

Welcome back to the Community.

What internet browser are you using when you try to access the pop-up window?

Give Google Chrome a try and see if it route you to the right place.

I will keep an eye out for your reply👀.

Re: Can't access new pop-up menu

Roi1 — Mon, 03 May 2021 06:24:33 GMT

Hi Kassi,

Thanks for the reply. I'm using google chrome, always have. When I click on the pop-ups menu on the left-hand side of the page it tries to load the pop-ups page, but after a few second it redirects back to the original page:

This wasn't happening with the old layout of the admin site. I was able 2 weeks ago to create a pop-up window that I now need to remove urgently, as it does not apply anymore, and I can't access it to remove it.

Re: Can't access new pop-up menu

tranguyen — Tue, 04 May 2021 10:47:15 GMT

Hey @Roi1, just stepping in for Kassi here! If possible, would you mind trying these steps for me and see if they would help as well?

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions. Alternative, try opening your site in an incognito browser

If none of these troubleshooting tips work, can you let me know:

The exact version of your web browser. To find this, visit whatwebbrowser.com.
Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)

That way, I can try to reproduce the issue again on my end as well to see if I can get the same error!

Re: Can't access new pop-up menu

Roi1 — Tue, 04 May 2021 14:52:07 GMT

Hi Tra,

I cleared the cookies and ensured that Chrome is updated. It did not work. Same problem again.

Regarding your questions:

whatwebbrowser.com reports: Chrome 90 on Windows. The actual version is 90.0.4430.93 (Official Build - 64bit)

Laptop is running Windows 10 Home, version 20H2. Fully updated.

Thanks

Roi

Re: Can't access new pop-up menu

Roi1 — Tue, 04 May 2021 14:55:53 GMT

I also tried in Incognito mode and I get exactly the same result after I choose Pop-Ups from the Communications menu. An almost blank page, with just the menus.

Re: Can't access new pop-up menu

tranguyen — Tue, 04 May 2021 16:55:18 GMT

Thanks for letting me know @Roi1! I've tried to access the Communications > Pop-ups tab using Chrome 90 and I'm not able to reproduce the same issue. I'm going to reach out to our ECOM team to see if they can investigate further as well.