thread Re: Why does my square website show price varies instead of slashing through regular price? in Online Store

Why does my square website show price varies instead of slashing through regular price?

PKFurnish — Fri, 17 Jan 2025 00:19:24 GMT

When looking on my square website, instead of the regular price having a slash through it with the online sale price beside it - it shows that the price varies from the online price to the sale price. I can imagine this is confusing to customers. Does anyone know how to fix it to show the regular price slashed out with the online sale price beside it?

Thank you!

(Photos for reference)

Photo of what item looks like on website:

What we want it to look like:

Re: Why does my square website show price varies instead of slashing through regular price?

TheRealChipA — Fri, 17 Jan 2025 19:27:51 GMT

Hey there @PKFurnish. In order to help you troubleshoot this, can you post either screen shots of this item’s setup, or do a video showing how it is set up? I suspect that this has something to do with having multiple variations, with only some of those being on sale. But I can’t tell from the information you have provided right now.

Re: Why does my square website show price varies instead of slashing through regular price?

PKFurnish — Sat, 18 Jan 2025 20:17:45 GMT

Hello! Thank you so much for your response! Please see screenshots below of the item set-up! Please let me know if I missed any pertinent information/photos. Thank you again!

Re: Why does my square website show price varies instead of slashing through regular price?

TheRealChipA — Sat, 18 Jan 2025 20:43:53 GMT

@PKFurnish that was what I needed. Thank you. I was wrong in my assumption, it seems. I was just positive that your item had multiple variations with only one of them being on sale. This is not the case from what I see in the screen shots. Which means there might be a bug in Square Online! So I’m going to tag a few helpful Square moderators here in the Community to check in with the team and investigate.

@_Violet @Summer2024 @Katie_SQ @Sammie_C It is my understanding (and experience) that if an online item has a sale price then the “normal” price is crossed out and the sale price is displayed. As you can see in @PKFurnish‘s screen shot in their original post, Square Online is instead showing the price as a range, which I thought was only reserved for items with variations of different prices. Am I wrong, or is this a bug? I don’t think that today is my day to be wrong! LOL Thanks for any assistance you can provide.

Re: Why does my square website show price varies instead of slashing through regular price?

PKFurnish — Thu, 23 Jan 2025 19:19:31 GMT

Thank you so much for your assistance! Was there any resolution to this by chance?

@_Violet @Summer2024 @Katie_SQ @Sammie_C

Re: Why does my square website show price varies instead of slashing through regular price?

Littlegreen — Tue, 14 Oct 2025 03:06:29 GMT

H@_Violet @Summer2024 @Katie_SQ @Sammie_C

Hi guys just wondering if anyone got anywhere with this issue? same thing is happening with me. (standard price not crossed out, just showing two prices, no variation issues)

thanks!

Re: Why does my square website show price varies instead of slashing through regular price?

MPDC — Sun, 02 Nov 2025 16:15:26 GMT

We're also having this exact same issue, and it's really frustrating as it is impacting our sales.