thread Item description not showing on Square Online site on mobile devices in Online Store

Item description not showing on Square Online site on mobile devices

notso — Tue, 02 Dec 2025 17:18:00 GMT

This thread was created from a reply in: Re: Slow web performance on Square Online

Hi tranguyen,

I have tried everything to get my item descriptions visible on my homepage site (social sides) - please see image attached

Can tech look into this…

It works on desktop but NOT on iPhone, Safari or Chrime

thanks

charlie

Re: Slow web performance on Square Online

notso — Mon, 03 Jan 2022 12:21:24 GMT

Re: Slow web performance on Square Online

tranguyen — Tue, 04 Jan 2022 10:27:27 GMT

Thank you for flagging this @notso! I was able to reproduce the issue on my end — it looks like the description is showing up once you've clicked Explore our menu before clicking back to the homepage, but not if you're on the homepage for the first time.

I've escalated this to our ECOM specialist team so they can investigate further and will follow up once I have more to share.

Additionally, I'll be moving this conversation to a new thread since the issue is different from the original issue raised here. That way, it'll help other sellers who are experiencing the same problem with item description not appearing to find the answer more easily.