thread Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR in Online Store

Did not know SSL was included, bought a certificate, messed around with creating a CSR

robisnow_art — Thu, 03 Feb 2022 11:12:34 GMT

I think i messed up last year setting up my site.

i thought i needed to get an ssl certificate, and i went and ordered one, messed around needing to generate a CSR, and on the whole thought id solved this after a few days of pain.

the SSL now needs reissuing, but i have since read Square has its own SSL certs for paid memberships

im on the personal plan, (not the free) so im assuming im covered

my question is can i let the SSL cert i generated expire, as im assuming its not technically linked if Square provides their own?

currently its not due to expire until march 3rd so i wont know if its an issue per se, untill then.

feeling a little silly! any help appreciated

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

Breffni — Thu, 03 Feb 2022 17:05:52 GMT

Hi @robisnow_art, thanks for raising this and welcome to the Seller Community 🙂

Not to worry, these things happen. I'm happy to check this one directly with our Square Online team to see what the best course of action is here.

Can you please share a link to your site here? And once I have an update I'll be able to let you know.

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

robisnow_art — Sat, 05 Feb 2022 14:14:19 GMT

Hi Alegra

thank you for this, and apologies for my delay!

the site is:

https://www.robisnow.com/

appreciate your time!

Rob

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

Breffni — Tue, 08 Feb 2022 14:29:40 GMT

Thanks Rob, sorry for the late response also. Could you also let me know who your current SSL provider is? From there I'll be able to follow up with you on the best next steps here, thanks! @robisnow_art

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

robisnow_art — Tue, 08 Feb 2022 19:19:04 GMT

Hi Alegra,

@Breffni it was from namecheap, and i think also via Sectigo to get it generated.

let me know if you need more info

thanks

rob

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

Breffni — Fri, 11 Feb 2022 10:22:48 GMT

Hi Rob, just to let you know our Square Online team have confirmed that Squares SSL's are tied to any Square site and will be applied automatically, so there should be no problems when your external cert expires next month.

If you do notice anything off, the quickest solution would be to call our Customer Support team directly, but again there shouldn't be any issues! @robisnow_art

Re: Did not know SSL was included, bought a certificate, messed around with creating a CSR

robisnow_art — Fri, 11 Feb 2022 15:13:17 GMT

many thanks for looking into, i'll get in touch if needed, thank you for looking into!